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FAQ

Q: Do I need to pay VAT if I order from outside of EU?

A: No. If your shipping address and billing address is outside of the EU, you don't pay VAT, the price you see in your shopping cart does not include VAT. Just go through checkout as usual.


Q: How can I order VAT free from the EU?

A: If you have a valid EU TAX number, than please send an email to us with your order, billing and shipping address, phonenumber, method of payment (bank tranfer or paypal, with which you need to pay € 10 handling fee)  to  info@uniqball.eu. As soon as receiving your email of the order, we will send you an invoice. After receiving payment, within 24 hours we ship your order.


Q: Can I use my Uniqball head as a conventional ballhead?

A: Yes, it’s perfectly usable as a conventional ballhead. If you secure the pan-tilt knob, the leveling base works exactly as a conventional ballhead.


Q: The horizon is not straight, even if I perfectly center the bubble level

A: Check the alignment. The bottom line of your camera must be parallel to the “leveling base” surface of the ballhead. Rotate your camera in the tripod collar to the right position. Check the alignment of the quick release plate. Its longer side must be parallel with the optical axis.


Q: I cannot mount my camera

A: We use Arca style quick release clamps, check your lens plate.


Q: Can I use it as a panoramic head?

A: It is not specifically a panoramic head, but it’s easier to make panoramas with it than with a conventional ballhead. If you set the horizontal plane on the leveling base, you can make a panoramic image by rotating your camera around the vertical axis of the inner ball.


Q: Can I use it for recording video?

A: Yes, the panning movement is almost as smooth as with a fluid head.


Q: The load limit for the small ballhead (UBH35) is 15 kg. Is it possible to use it with super telephoto lenses?

A: Yes, it is possible, by its load bearing capacity, but the recommended platform for the super telelenses is the UBH45 for greater stability.


Q: What is the lowest and the highest tempreture one can safely use Uniqball heads?

A: In order to have a safe and reliable reading on the bubble level, the recommend temperature range is between -40°C/°F  and +60°C/ 140°F


Q: I can not rotate the leveling adjustment lever, because its movement is obstructed by the outer housing?

A: It is possible to reposition the lever by pulling.


Q: When I tighted the red knob, the lens start to point upwards. What can I do to remdey this?

A: The image stift is a behavoiur of Uniqball coming out of the mechanical structure. The optical axis rotates about 0.2 degrees up or down when securing the red knob. The longer your telephoto lens, with higher magnification, the effect results in a greater visible shift in the viewfinder.
To lessen or avoid it you may precisely balance your equipment on the head, so the red knob needs only a small touch, or you even don't need to adjust it, because with a proper friction, you'll be able to move your lens, and it stays in place when you release it.

 

Q: Image tilt

A: Image tilt is not unusual with ball heads and due to its special design, it is inherent to Uniqball, too. The optical axis slightly rotates up or down by about 0.2 degrees while the red knob (see No.7. in the manual) is being secured. The longer your telephoto lens is, with higher magnification, the greater is the resulted image tilt in the viewfinder. This phenomenon may mostly be avoided by precisely balancing your equipment on the head, so that the red knob requires only a gentle touch or even no adjustment to achieve a proper level of friction that allows the lens (actually the inner ball) to move easily while also providing it with appropriate stability to stay in place when released (or left alone).

Remark: Please bear in mind that the level is not changing, only the horizon goes slightly up or down.


Q: Squeaking noise

A: Cleaning of the spherical surface of the red ball (see No.3. in the manual) as well as the inner surface of the outer black house or shell (see No.2. in the manual) is needed by the use of a wet and soapy clouth. To perform this action the red ball must be losen and set to portrait position, then rotated around while being cleaned with the fabric. It is not easy to reach all the surfaces, but try to do it as thoroughly as you can. Leave the head after cleaning until it becomes entirely dry.

Remark: Each UBH kit contains a black plastic protective cover with adjustable openings at both ends. In order to protect your precious ball head from dust and stains, it is recommended to keep the cover on the head even when it is used (taking images). The design of the cover makes it possible without affecting the overall functionality of the head.


Q: Tilt resistance

A: The level of tilt resistence is set intentionally higher so that one can feel the operation more comfortable when large and heavy equipment is attached to Uniqball heads. This operational comfort also applies to smaller cameras and lenses, as higher tilt resistance will prevent them from tipping accidentally forward or backward. Despite the applied larger force, both panning and tilting motions remain smooth and fluent (providing a kind of fluid-like feeling), without the risk of intermittent jams and retreats. Just try it in real situations and enjoy the comfort and feeling that is provided to you by this unique head.


Q: Cleaning

A: Generally, Uniqball heads do not require any special treatments. Nevertheless, cleaning might be needed after longer term uses, especially if subjected to coastal or desert circumstances. Basic cleaning: Blow all the inside surfaces with compressed air. Special cleaning: Cleaning of the spherical surface of the red ball as well as the inner surface of the outer black house or shell is needed by the use of a wet and soapy clouth. To perform this action the red ball must be losen and set to portrait position, then rotated around while being cleaned with the fabric. It is not easy to reach all the surfaces, but try to do it as thoroughly as you can. Leave the head after cleaning until it becomes entirely dry.

Remark: Each UBH kit contains a black plastic protective cover with adjustable openings at both ends. In order to protect your precious ball head from dust and stains, it is recommended to keep the cover on the head even when it is used (taking images). The design of the cover makes it possible without affecting the overall functionality of the head.


Q: Lens direction

A: In February of 2015, a new clamp is going to be introduced to the market, that can be positioned on the top of the ball at both X and Y directions. Directions can be alternatively set by the user according to the provided manual, simply using an Allen-key. The new clamp is compatible with all existing Uniqball heads and will be available as separately sold accessory.


Q: The head wobbles

A: The problem appears (manifests itself) when panning with the rotation of the outer housing (see No.2. in the manual). In this case the external leveling knob (No.6.) is not completely tightened. In Uniqball heads however, the panning function is subjected to the inner panning ball (No.4.), requiring the external leveling knob (No.6.) to be completely locked (tightened), and thus also protecting the black housing from rotation. Otherwise, you will not be able to keep the horizon (to remain levelled) while panning. The external leveling knob (No.6.) is intended to set the ballhead either in levelled position, or when the user wants UBH to function as a conventional ball head, to set and fix the intended position, e.g. for vertical shots.


Q: The head's motion is too tight, difficult

A: If you feel like the head's movement is too difficult, please check it with your camera mounted. When mounted, the head's movement becomes much even, smoother. The heavier your equipment the smoother the movement will become. Due to recent developments this feature offers greater comfort even during use, what's more, this can prevent accidental forward tilting.